Official Documents

4dno Privacy Policy – Malaysian Player Data Protection

At 4dno, your privacy is not merely a legal obligation — it is a moral responsibility we take seriously every day. This Policy clearly explains how we collect, use, store, and protect your personal information as a valued player.

Updated: January 2026 256-bit SSL Bahasa Melayu
Your Data Is Secure
Bank-grade encryption
Advanced Data Encryption

All your personal information and financial transactions are protected by 256-bit SSL encryption — the same technology used by leading banks in Malaysia. Your data cannot be read by any unauthorized party.

Data Control in Your Hands

4dno gives you full control over your personal data. You may request to view, update, or delete your information at any time through your account settings or by contacting our support team.

No Sale of Data to Third Parties

4dno has never and will never sell, rent, or trade players' personal information to any external party for marketing or commercial gain. Your data belongs solely to you.

Secure Data Storage

Player data is stored in data centres equipped with multi-layered physical and digital security. Automatic backup systems ensure your information is never lost, even in the event of an unexpected technical disruption.

Privacy While Playing

Your gaming activity on 4dno is strictly confidential. Your betting records, wins, and transaction history will not be disclosed to other players or the public without your written consent.

Marketing Communication Controls

You may choose to receive or opt out of any marketing communications from 4dno at any time. An unsubscribe option is available in every promotional email and can also be managed in your account settings.

How Your Data Is Managed

A brief overview of your personal data lifecycle on the 4dno platform — from collection to ongoing protection.

1
Collection

Data is collected only when you register, make a transaction, or contact support — and only the information that is necessary.

2
Processing

Data is securely processed to verify your identity, process payments, and enhance your gaming experience.

3
Protection

256-bit SSL encryption and restricted access ensure that only authorized personnel can access your data.

4
Player Controls

You may view, update, or request deletion of your data at any time through your account or 4dno's support channels.

This Privacy Policy ("Policy") outlines 4dno's commitment to protecting your personal information as a user of our platform. We comply with Malaysia's Personal Data Protection Act 2010 (PDPA) and relevant international data protection standards. By using 4dno's services, you agree to the practices described in this Privacy Policy.

01 Introduction

4dno values the privacy of every player who registers and uses our platform. We understand that your trust is our most valuable asset, and we will never betray that trust by misusing your personal information.

This Privacy Policy applies to all information you provide to us through the 4dno website, mobile app, live chat, email, or any other communication channel related to our platform. It covers all players from Malaysia and other countries using 4dno's services.

We are committed to ensuring that our data management practices are transparent, fair, and compliant with applicable laws. If at any time you have concerns about how we handle your data, you may contact our privacy team directly for further clarification.

Note: This Policy should be read together with 4dno's Terms and Conditions. In the event of any conflict relating to data privacy, this Privacy Policy shall prevail.

02 Information We Collect

4dno only collects information that is strictly necessary to provide you with quality services. We do not collect excessive or irrelevant data. The information we collect falls into several key categories:

Registration & Identity Information:

  • Full name as shown on your identity card or passport.
  • Date of birth for age verification (18 years and above).
  • Email address for communication and account login.
  • Phone number for two-factor authentication (2FA) and support communications.
  • Residential address for KYC and regulatory compliance purposes.

Financial Information:

  • Payment method details used (bank name, masked account number).
  • Deposit and withdrawal records for internal financial audit purposes.
  • Information required for anti-money laundering (AML) compliance.

Technical & Usage Data:

  • IP address and device information used to access the platform.
  • Gaming session data including date, time, and session duration.
  • Account setting preferences and platform interaction history.
  • Communication logs with the customer support team.
We do not store full credit or debit card numbers. All sensitive payment data is handled directly by certified payment providers that comply with PCI-DSS standards.

03 How We Use Your Data

Every piece of information we collect has a clear and legitimate purpose. 4dno does not use your data for purposes unrelated to the services we provide. The following are the primary purposes for which your data is used:

  • Account Management: To create, manage, and protect your account on the 4dno platform.
  • Identity Verification (KYC): To verify that you meet the minimum age requirement and confirm your identity in compliance with applicable gambling regulations.
  • Transaction Processing: To process deposits, withdrawals, and bonus payments accurately and securely.
  • Platform Security: To detect and prevent fraud, money laundering, and unauthorized access to the platform.
  • Service Improvement: To analyze usage patterns in order to improve the gaming experience and overall platform features.
  • Service Communications: To send important notifications regarding your account, transactions, and policy updates.
  • Customer Support: To help you resolve any issues or inquiries quickly and effectively.
  • Legal Compliance: To fulfill reporting and compliance obligations to the relevant regulatory authorities.

With your explicit consent, we also use your contact information to send promotional content, bonus offers, and the latest updates about the 4dno platform. You may withdraw this consent at any time.

04 Information Sharing

4dno does not sell or rent your personal information to any third party for marketing purposes. However, in the course of operating the platform, we may need to share certain information with the following parties under limited circumstances:

  • Payment Providers: Details required to securely process your financial transactions via FPX, Touch 'n Go eWallet, GrabPay, Boost, and other authorised payment partners.
  • Game Providers: Game session information required to deliver an integrated live casino, slots, and other gaming experience on the 4dno platform.
  • Technical Service Providers: Companies that assist us with hosting, cybersecurity, analytics, and technical support — all bound by strict confidentiality agreements.
  • Regulatory Authority: Where required by law, we may need to disclose certain information to law enforcement agencies or regulatory bodies upon official request.

All third parties we work with are bound by strict data protection agreements and are only permitted to use your information for agreed purposes. We periodically audit our partners to ensure they comply with the data security standards we set.

In the event of a merger, acquisition, or sale of 4dno business assets, you will be notified in advance via email and in-platform notification before any changes in data management take effect.

05 Data Security

Protecting your data is the number one priority for the 4dno security team. We continuously invest in the latest security technologies and practices to keep your information safe at all times.

Security measures we have in place include:

  • 256-bit SSL Encryption: All data transmitted between your device and 4dno servers is protected with bank-grade encryption.
  • Two-Factor Authentication (2FA): An additional security layer to protect your account from unauthorized access.
  • 24/7 Monitoring: Security monitoring systems operate around the clock to detect any suspicious activity or intrusion attempts in real time.
  • Restricted Access: Only 4dno staff with a legitimate business need are permitted to access player personal data, and every access is logged for audit purposes.
  • Regular Security Testing: Penetration testing is conducted regularly by independent security experts to identify and address any system vulnerabilities.
  • Data Backup: Your data is automatically backed up to a secure, separate location to prevent data loss in the event of a system failure.

While we take all reasonable precautions, no security system is entirely perfect. In the event of any security breach involving your data, we are committed to notifying you within 72 hours of becoming aware of the incident.

06 Cookie & Tracking

The 4dno platform uses cookies and similar tracking technologies to enhance user experience, analyze platform performance, and secure your session. Cookies are small text files stored on your device when you visit our website.

Types of cookies we use:

  • Essential Cookies: Required for core platform functions such as login, session management, and security. These cookies cannot be disabled without affecting platform functionality.
  • Performance Cookies: Collecting information about how you use the platform — pages visited, time spent, and any errors encountered — to help us improve our services.
  • Functional Cookies: Storing your preferences such as language, display settings, and login details to make repeat visits more convenient.
  • Analytics Cookies: Used to understand aggregate platform usage patterns for product improvement purposes. This data is not used to personally identify any individual.

You can manage your cookie preferences through your browser settings. However, disabling certain cookies may affect the functionality of the 4dno platform. For more information on managing cookies, refer to your browser's help documentation.

07 Your Rights Over Personal Data

As a 4dno player, you have certain rights regarding your personal data under Malaysia's Personal Data Protection Act 2010. We fully respect and uphold these rights:

Your Rights Description How to Use
Right to Access Request a copy of the personal data we hold about you. Contact our support or email our privacy team
Right to Rectification Update or correct inaccurate or outdated information. Via account settings or support
Right to Erasure Request the deletion of your personal data, subject to legal obligations. Submit a written request to us
Right to Object Object to the processing of your data for direct marketing purposes. Unsubscribe via email or account settings
Right to Restriction Request a restriction on data processing under certain circumstances. Reach our privacy team directly
Right to Portability Receive your data in a machine-readable format for transfer. Requests via support email
4dno will respond to all data rights requests within 30 working days from the date the request is received. For complex requests, we will notify you if additional time is required.

08 Data Retention & Deletion

4dno retains your personal data for as long as necessary to fulfil the purpose for which it was collected, subject to applicable legal and regulatory requirements in Malaysia.

General guidelines for our data retention periods:

  • Active Account Data: Retained for as long as your account remains active and for the required period following account closure for compliance purposes.
  • Financial Transaction Records: Retained for a minimum of 7 years in accordance with Malaysia's financial and anti-money laundering legal requirements.
  • Support Communication Logs: Retained for 2 years for reference and dispute resolution purposes.
  • Technical & System Log Data: Retained for 12 months before being automatically deleted.
  • KYC Records: Retained for a minimum of 5 years after account closure in accordance with regulatory requirements.

When data is no longer needed and there is no legal obligation to retain it, 4dno will securely delete or anonymise the data using methods that ensure it cannot be recovered.

09 Changes to the Privacy Policy

4dno reserves the right to update this Privacy Policy from time to time to reflect changes in our practices, new legal requirements, or service improvements. We are committed to keeping you informed of any significant changes.

When we make material changes to this Privacy Policy, you will be notified via:

  • In-app notifications on the 4dno mobile app to all active accounts.
  • Email notification to the address registered to your account.
  • Update the "Last Updated" date at the top of this page.
  • A prominent notice on the 4dno platform homepage for a minimum of 14 days.

We encourage you to review this Privacy Policy periodically. Your continued use of the 4dno platform after any changes take effect will be considered your acceptance of the updated policy. If you disagree with any changes, you have the right to close your account.

10 Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data by 4dno, please contact our privacy team through the following channels:

  • Privacy Email: [email protected] — for all personal data inquiries and requests.
  • Live Support: Live chat within the 4dno app or website, available 24/7.
  • General Support Email: [email protected] — for general inquiries related to the platform.

Our privacy team will respond to your request within 3 business days for general enquiries and within 30 business days for formal data rights requests. We are committed to ensuring every request is handled with care and professionalism.

If you believe that 4dno has violated your privacy rights and we have failed to resolve the issue to your satisfaction, you have the right to lodge a complaint with the Personal Data Protection Department of Malaysia (JPDP).

Your Data Is Secure. Your Experience Is Protected.

Now you know how seriously 4dno takes your privacy. Register an account today and enjoy a safe, fair, and exciting gaming experience alongside over 500,000 Malaysian players who have trusted 4dno as their platform of choice.

Bahasa Melayu